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| PRIVACY POLICY - CLIENT RIGHTS AND HIPAA AUTHORIZATIONS
Last updated: October 2025 At Smile More Spokane Family Dentistry, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal and health information when you visit our website or receive care at our office. We are committed to maintaining the confidentiality and security of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Washington State privacy laws. Information We Collect We will only request personal information needed to provide our standard of quality health care, to implement payment activities, to conduct normal health practice operations, and to comply with the law. The types of information we collect may include the following. Personal and Health Information • Contact details (name, phone number, address, social security number, email, address, employment data) • Health history, treatment information, and insurance details • Appointment requests or forms submitted through our website Website and Analytics Information • Non-personal data such as IP address, browser type, pages visited, and time spent on our site. • We use Google Analytics and similar tools to better understand how our website is used and to improve your experience. How We Use Your Information • Scheduling and managing your dental care • Communicating with you about appointments, treatment plans, or billing • Coordinating referrals to specialists when needed • Responding to your inquiries and feedback • Improving our website and patient services We will never sell or rent your personal information. Protected Health Information (PHI) Your PHI is used and disclosed only as permitted by law and as needed to provide high-quality dental care. This includes: • Treatment: Sharing information with specialists or other healthcare providers involved in your care. • Payment: Using information for billing, claims, or insurance verification. • Healthcare Operations: For office management, staff training, or quality assurance. We will not use or disclose your PHI for any other purpose without your written authorization. If you authorize us to use your name, photo, or testimonial on our website or social media, that authorization will be documented in writing and kept on file. How We Protect Your Information We use physical, electronic, and administrative safeguards to protect your data against unauthorized access, disclosure, or misuse. All third-party vendors we work with—such as our patient communication systems, secure forms, and scheduling tools—are required to comply with HIPAA regulations and maintain strict data protection standards. Your Rights as a Patient Under HIPAA and Washington State law, you have the right to: • Access and obtain a copy of your health records • Request corrections to your records if you believe they are inaccurate • Request limits on how your PHI is used or shared • Request confidential communications (for example, at an alternate address or phone number) • Receive an accounting of certain disclosures of your information • Withdraw your authorization for non-treatment-related uses at any time To exercise these rights, please contact our office using the information below. Website Forms and Online Scheduling When you submit an online form or schedule an appointment through our website SpokaneFamilyDentistry.com, the information you provide is transmitted securely and used solely to fulfill your request. Cookies and Tracking Our website may use cookies and similar technologies to enhance your browsing experience. You can disable cookies through your browser settings, though some website features may not function properly without them. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a new effective date. Contact Us If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact: Smile More Spokane Family Dentistry Privacy Officer: Debi McBride Website: SpokaneFamilyDentistry.com Phone: (509) 468-4040 Email: om@smilemorespokane.com Address: 9671 N Nevada St, Suite 200 Spokane, WA 99218 You may also contact the U.S. Department of Health and Human Services – Office for Civil Rights at: Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints/ HIPAA Notice: Smile More Spokane Family Dentistry complies with the Health Insurance Portability and Accountability Act (HIPAA) and Washington State privacy laws. To learn more about your rights under HIPAA, visit the U.S. Department of Health & Human Services at www.hhs.gov/hipaa Thank you for trusting us with your care. We take your privacy seriously and are honored to serve you with compassion and integrity. |
 Dr. Bryan Hill Dr. Natasha Wilhelm 9671 North Nevada St. ste. 200 Spokane, WA 99218-1146 (509) 468-4040 Hours Mon Tues Weds Thur Fri 8am - 5pm 7am - 4pm 7am - 4pm 7am - 4pm 7am - 2pm |
